Refund policy

To request a return, email us at contact@gimmesprinkles.com within 14 days of receiving your order. We’ll guide you through the next steps.

To be eligible for a return:

• Items must be unused, in brand-new condition, with all original tags and packaging.
• Returns must be shipped back at your own cost, including any customs fees, duties, or other handling charges.
• Original shipping costs are non-refundable, even on free shipping orders (we’ll deduct the shipping fee we covered).
• The customer is responsible for the return until it reaches our warehouse. Please keep proof of shipping.
  

Exchanges are free, but you’ll need to cover the cost of sending the original item back to us.

Once your return arrives and passes our quality check according to our Returns Policy, we’ll process your refund. This usually takes up to 10 business days from the day we receive your return.

If your order hasn’t shipped yet, just reach out and we’ll cancel and refund it.

If it’s already on the way, you’ll need to wait for it to arrive and then follow our return process.